Terms of Service

1. Introduction and Acceptance

Welcome to Polished Vault. These Terms of Service ("Terms") govern your use of our website polished-vault.com and the marketing services we provide. By accessing our website or engaging our services, you agree to be bound by these Terms.

Polished Vault is a company registered in England and Wales (Company No. 12345678) with our registered office at 25 Moorgate, London EC2R 6AY, United Kingdom.

If you do not agree to these Terms, you must not use our website or services.

2. Definitions

In these Terms, the following definitions apply:

• "We", "us", "our" refers to Polished Vault
• "You", "your" refers to the individual or entity using our services
• "Services" refers to all marketing services provided by Polished Vault
• "Website" refers to polished-vault.com and all associated pages
• "Content" refers to all text, images, videos, and other materials on our website
• "Client" refers to individuals or businesses that engage our services

3. Website Use

3.1 Permitted Use

You may use our website for lawful purposes only. You agree to use the website in accordance with these Terms and all applicable laws and regulations.

3.2 Prohibited Activities

You must not:

• Use the website for any unlawful purpose or in breach of any applicable laws
• Transmit or distribute viruses, malware, or other harmful code
• Attempt to gain unauthorised access to our systems or networks
• Interfere with or disrupt the website or servers
• Copy, reproduce, or distribute our content without permission
• Use automated systems to access the website without our consent
• Engage in any activity that could damage our reputation or business

3.3 Account Security

If you create an account with us, you are responsible for maintaining the security of your login credentials and for all activities that occur under your account.

4. Our Services

4.1 Service Description

Polished Vault provides digital marketing services including but not limited to:

• Search Engine Optimisation (SEO)
• Pay-Per-Click (PPC) Advertising
• Social Media Marketing
• Email Marketing
• Content Marketing
• Brand Development
• Marketing Consultation

4.2 Service Agreements

Specific terms for our services will be outlined in separate service agreements or statements of work. These Terms supplement but do not replace any specific service agreements.

4.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services with reasonable notice to clients.

5. Client Obligations

5.1 Cooperation and Information

Clients agree to:

• Provide accurate and complete information necessary for service delivery
• Cooperate reasonably in the performance of services
• Respond promptly to requests for information or feedback
• Provide access to necessary systems, accounts, and materials
• Review and approve deliverables within agreed timeframes

5.2 Client Content and Materials

Clients warrant that any content, materials, or information provided to us:

• Does not infringe third-party intellectual property rights
• Complies with all applicable laws and regulations
• Is accurate and not misleading
• Does not contain harmful or offensive content

6. Payment Terms

6.1 Fees and Payment

Service fees will be specified in individual service agreements. Unless otherwise agreed:

• Payment terms are net 30 days from invoice date
• Setup fees are payable before work commences
• Monthly retainer fees are payable in advance
• Additional work requires prior written approval

6.2 Late Payment

Late payments may incur interest charges of 1.5% per month or the maximum rate permitted by law, whichever is lower. We reserve the right to suspend services for overdue accounts.

6.3 Refunds

Refund policies are specific to each service type and will be outlined in individual service agreements. Generally, work completed cannot be refunded, but unused portions of prepaid services may be refundable at our discretion.

7. Intellectual Property

7.1 Our Intellectual Property

All content on our website, including text, graphics, logos, and software, is owned by Polished Vault or our licensors and is protected by intellectual property laws.

7.2 Work Product

Unless otherwise agreed in writing:

• Clients own the final deliverables created specifically for them
• We retain ownership of our methodologies, tools, and general knowledge
• We may use general experience and knowledge gained in future work
• Third-party tools and platforms remain owned by their respective owners

7.3 Portfolio Rights

We reserve the right to showcase our work in our portfolio, case studies, and marketing materials, subject to any confidentiality restrictions.

8. Confidentiality

We respect the confidentiality of our clients' information and agree to:

• Keep confidential all proprietary and sensitive client information
• Use client information only for the purpose of providing services
• Not disclose client information to third parties without consent
• Return or destroy confidential information upon request

This obligation does not apply to information that is publicly available, required to be disclosed by law, or necessary for service delivery with client consent.

9. Warranties and Disclaimers

9.1 Our Warranties

We warrant that:

• Services will be performed with professional skill and care
• We have the right and authority to provide the services
• Services will materially conform to agreed specifications

9.2 Disclaimers

Except as expressly stated, our services are provided "as is" without warranties of any kind. We specifically disclaim:

• Guarantees of specific marketing results or outcomes
• Warranties regarding third-party platforms or services
• Implied warranties of merchantability or fitness for purpose
• Guarantees that services will be uninterrupted or error-free

10. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability for any claim shall not exceed the fees paid by the client in the 12 months preceding the claim
• We shall not be liable for indirect, consequential, or special damages
• We shall not be liable for loss of profits, revenue, or business opportunities
• Claims must be brought within 12 months of the event giving rise to the claim

Nothing in these Terms excludes our liability for death, personal injury, fraud, or other matters that cannot be excluded by law.

11. Indemnification

Clients agree to indemnify and hold harmless Polished Vault from claims arising from:

• Client's breach of these Terms or applicable laws
• Client's content or materials that infringe third-party rights
• Client's use of services in a manner not authorised by these Terms
• Claims related to client's business operations or products

12. Termination

12.1 Termination Rights

Either party may terminate ongoing services with 30 days' written notice. We may terminate immediately if:

• Client materially breaches these Terms
• Client fails to pay undisputed invoices within 30 days
• Client engages in unlawful or harmful activities
• Continuation of services becomes commercially impractical

12.2 Effect of Termination

Upon termination:

• All unpaid fees become immediately due
• We will provide final deliverables for completed work
• Each party will return confidential information
• Ongoing campaigns may be transitioned at client's expense

13. Force Majeure

Neither party shall be liable for delays or failures to perform due to causes beyond their reasonable control, including natural disasters, government actions, pandemics, or internet outages. We will make reasonable efforts to minimise delays and notify clients of significant impacts.

14. Governing Law and Disputes

14.1 Governing Law

These Terms are governed by English law and the parties submit to the exclusive jurisdiction of the English courts.

14.2 Dispute Resolution

We encourage clients to contact us directly to resolve any concerns. For formal disputes:

1. Parties will attempt to resolve disputes through good faith negotiation
2. If negotiation fails, disputes may be resolved through mediation
3. Legal proceedings may be commenced in English courts as a last resort

15. General Provisions

15.1 Entire Agreement

These Terms, together with any service agreements, constitute the entire agreement between the parties regarding the subject matter.

15.2 Amendments

We may update these Terms from time to time. Material changes will be communicated to active clients with reasonable notice.

15.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

15.4 Assignment

We may assign these Terms or any rights hereunder without consent. Clients may not assign without our written consent.

15.5 Waiver

Failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

16. Contact Information

If you have questions about these Terms of Service, please contact us: